FAQ

Q: Which grocery stores do you serve? A: We deliver from any store within our service area. Please contact us for additional information.

Q: What is the fee for service? A: We offer tiered pricing for our shopping fees with a minimum shopping fee of $20.00. See pricing for our fee tier.

Q: Do you offer same day delivery? Holiday delivery? A: Yes, but an additional $20.00 delivery charge will be added. Same day delivery is subject to availability. Same day delivery means 24 hours or less notice.  We have the right to opt out of delivering on holidays.

Q: How do you establish your prices? A: we have No mark-up on grocery store prices. You pay what the grocery store charges us. Upon delivery, Your shopper will provide you with a final fee slip. It will show the charges and savings (if you gave us a membership card number), along with our fees. That final cost minus any deposit will be yours to pay. Your personal shopper earns a living from shopping fees and tip.

Q: Can I use my Grocery Store Membership Card? If so will I still get the discounts and rewards? A: Yes. Membership Card information can be provided during new client set up.

Q: Do you accept coupons? A: At this time, we cannot accept manufacturers coupons. However, many grocery stores are going digital. Check your membership card account for how to load these coupons.

Q: What are your delivery times? A: Delivery times vary 7 days a week. You can specify the date and time, and your personal shopper will contact you to organize delivery. We know delays happen, so please contact your personal shopper with any delays to guarantee freshness of groceries. We will do our very best to keep items cold and frozen in the meantime, but there are no guarantees. If you miss a delivery window all together, you will be charged a fee of $20.00. So please contact us ASAP if you know you won’t make your window.

Q: Do you have a minimum order amount? A: Yes, $25.00 minimum grocery bill.

Q: How do you select a clients groceries? A: Your personal shopper shops at the grocery store you request. They will slowly and carefully choose only the best fruit, vegetables, and other perishables for you, checking all expirartion dates. The best way to keep clients coming back is by keeping them happy.

Q: I have placed an order, what should I expect next? A: You will be contacted by your personal shopper, to agree on delivery times and any specific needs.

Q: How do I cancel an order? A: To cancel your order, please contact your personal shopper or contact us directly. Please include your name, delivery date and time in your cancellation request. For same day cancellation, please contact your personal shopper atleast 3 hours before your scheduled delivery time.

Q: Can I change my order after it has been placed? A: Forgot the milk, bread ect.? Of course, after you have placed your order you can change it by contacting your personal shopper.

Q: What happens if I order an item that you are unable to find, is out of stock, or the exact size I ordered is unavailable? A: Please be sure to select whether you’ll accept substitutions on your order form. If what you ordered is not in stock and you have selected to allow substitutions, your personal shopper will make substitutions on your behalf. If there are no substitutions available for an item, the personal shopper will contact you directly. If have selected no substitutions the item will just be left off the list.

Q: What if I am unsatisfied with my order? A: We know mistakes happen that only you catch as you’re putting the groceries away. If this happens, please contact us directly within 24 hours of your delivery to resolve the issue.

Q: What types of payment do you accept? A: You can use Cash, Visa, Master Card, Discover, and American Express. Please have your card and valid picture I.D. available.

Q: Want to purchase a delivery for a loved one, friend or neighbor? E-Certificates are available. A: You can use your PayPal, Visa, Master Card, Discover, and American Express to purchase a delivery for someone else. E-Certificates come in increments of $50.00 to $300.00. Once purchased you may continue on to the delivery form.